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Compare Our Support Plans

Guaranteed Response Time (Hours)

8

Phone Support Cases

8

Diagnostic Cases

4

Chat Support

Extended Support Hours

Upgrade Planning Assistance

Critical Product Updates

Version Upgrades

Priority Remote Desktop Support

Monthly e-Training Sessions

4

Real Time Training

4

Project Design Services

Bi-Annual Review

Process and Application Improvements

24/7 Knowledgebase

Sage Summit Pass

Tandem Conference Pass

1

Discount on add’l software purchase w/Tandem

Compare Our Support Plans

Guaranteed Response Time (Hours)

4

Phone Support Cases

12

Diagnostic Cases

7

Chat Support

Extended Support Hours

Upgrade Planning Assistance

Critical Product Updates

Version Upgrades

Priority Remote Desktop Support

Monthly e-Training Sessions

8

Real Time Training

8

Project Design Services

Bi-Annual Review

Process and Application Improvements

24/7 Knowledgebase

Sage Summit Pass

1

Tandem Conference Pass

2

Discount on add’l software purchase w/Tandem

5%

Compare Our Support Plans

Guaranteed Response Time (Hours)

2

Phone Support Cases

Unlimited

Diagnostic Cases

Unlimited

Chat Support

Extended Support Hours

Upgrade Planning Assistance

Critical Product Updates

Version Upgrades

Priority Remote Desktop Support

Monthly e-Training Sessions

Unlimited

Real Time Training

16

Project Design Services

Bi-Annual Review

Process and Application Improvements

24/7 Knowledgebase

Sage Summit Pass

2

Tandem Conference Pass

Unlimited

Discount on add’l software purchase w/Tandem

10%