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Compare Our Support Plans

Guaranteed Response Time (Hours)
8
Phone Support Cases
8
Diagnostic Cases
4
Chat Support

Extended Support Hours
Upgrade Planning Assistance

Critical Product Updates
Version Upgrades
Priority Remote Desktop Support
Monthly e-Training Sessions
4
Real Time Training
4
Project Design Services

Bi-Annual Review
Process and Application Improvements
24/7 Knowledgebase

Sage Summit Pass
Tandem Conference Pass
1
Discount on add’l software purchase w/Tandem
Compare Our Support Plans

Guaranteed Response Time (Hours)
4
Phone Support Cases
12
Diagnostic Cases
7
Chat Support

Extended Support Hours

Upgrade Planning Assistance

Critical Product Updates

Version Upgrades
Priority Remote Desktop Support

Monthly e-Training Sessions
8
Real Time Training
8
Project Design Services

Bi-Annual Review

Process and Application Improvements
24/7 Knowledgebase

Sage Summit Pass
1
Tandem Conference Pass
2
Discount on add’l software purchase w/Tandem
5%
Compare Our Support Plans

Guaranteed Response Time (Hours)
2
Phone Support Cases
Unlimited
Diagnostic Cases
Unlimited
Chat Support

Extended Support Hours

Upgrade Planning Assistance

Critical Product Updates

Version Upgrades

Priority Remote Desktop Support

Monthly e-Training Sessions
Unlimited
Real Time Training
16
Project Design Services

Bi-Annual Review

Process and Application Improvements

24/7 Knowledgebase

Sage Summit Pass
2
Tandem Conference Pass
Unlimited
Discount on add’l software purchase w/Tandem
10%